Recall an Order
Orders that have been submitted into the system can be recalled. An order may need to be recalled if a customer has cancelled the order after it was entered in the system and is being processed.
Note: This is an optional feature and may not be activated on your company’s system.
To recall an order:
1) Go to the order. The order’s status must be in an appropriate status. The button does not appear for all statuses.
2) Click on the Recall button. The order’s
status is changed to Recalled.
Note: The system may be set up to
automatically send an email to certain recipients/departments for this status
change (for example, to the warehouse to stop their process).
3) Click on Save.
