To delete a user’s criteria from an SRA rule:
1) Open the SRA rule page,
· Click on in the Button Bar or
Tools->System Console.
· Click on for SRA Configuration in the System
Console page.
· Click on for Sales Representative Assignment
Rule.
· Select the SRA rule name in the OBJECT ASSOCIATION field.
2) Click on remove in the Action column for the user. The user criteria entry in the SRA rule will be removed.
3) Click on Cancel to exit.
4) Click on home (mySalesChain) to exit from SRA options.